Frequently Asked Questions

What's the best way to purchase from Intuitive Elements?

The best way to purchase from Intuitive Elements is Weekly Live Sales on TikTok and Instagram. Story sales are also posted twice weekly on Instagram. Mystery boxes and select specialty items will be posted on the website.

How do Live Sales work?

Live Sales are hosted on TikTok or Instagram. Each item will have a number and letter(s) on a sticker. The number is the price and the letter makes it clear which specific piece you are claiming. For example, the sticker may read "22A." This item would cost $22. To claim this item you would comment "Claim 22A" or "Mine 22A" or "22A." The first comment that pops up on my screen will get the item. Claiming an item is a commitment to purchase. Payment for claims is due within 48 hours. Failure to pay for claims will result in removal of live sale purchasing privileges. Please DM with any questions or concerns about your order or payment.

I just made my first Live Sale claim. What do I do?

The first step is to DM me your email. You can email it to me if you prefer, but make sure to include your username so I know who is sending me their email. The next step is to decide how you want to make payment. You can make payment through this website, Paypal, Venmo, and Zelle. Invoices will be sent to your email. If you want to keep an open box, then please let me know. See below for more information about open boxes. Packages are shipped within two to seven days of payment.

What is an open box?

An open box is a great way to maximize shipping. This allows me to hold your items that you've paid for until you are ready to ship your box. After I've invoiced you, send me a DM or email to tell me you'd like to keep an open box. You will pay for your invoice including flat rate shipping within 48 hours. You can continue to claim and pay for items within 48 hours until you have decided you are ready to ship your items. If you reach $150 and qualify for free shipping, then I will deduct the cost you already paid for shipping from your invoice.

How does shipping work?

Shipping is Flat Rate USPS shipping. At this time we only ship to the US. Orders will be shipped within one week of payment. Intuitive Elements is not responsible for any lost, misplaced, stolen, or damaged packages. Insurance is bought through the flat-rate packages. There is no refund for a delayed shipment. Free shipping on all orders over $150.

Do you accept returns or exchanges?

At this time Intuitive Elements does not accept returns or exchanges. Please shop responsibly. If you believe you have a special circumstance or questions regarding this policy please contact us via email or send us a DM.

Have more questions? Message me here.